Our front desk upselling projects guarantee an increase in hotel revenues
We increase the level of customer satisfaction by constantly adapting the product or service to their needs. The advantages of using upselling and cross-selling techniques go far beyond increasing the profits of a travel company.
Upselling should be a philosophy the most important thing is the customer satisfacción
To achieve this we use the following approach:
We analyse your business model and create new products that increase potential revenues
We define a permanent training programme in which we create an in-house sales culture amongst the members of the hotel team
We monitor and measure results through our proprietary tools
Our 360º upselling projects
About upselling food and beverage
We optimize revenues through existing customers in restaurant.This requires a genuine sales and service culture from the personnel in direct contact with customers. This is constantly emphasised in our training courses.
About upselling in Spas and Wellness
We have to offer our Spa customers whatever is best adapted to their needs.An appropriate sales and marketing strategy driven by well-trained spa staff will generate an increase in direct sales and greater customer satisfaction.
This service is closely related to our upselling projects, as it allows us to assess the progress achieved through the permanent training of our teams, and helps us decide whether more training is needed and in what areas.
Mystery Shopper Our services are based on the standards of leading luxury hotels and include:
- Mystery Shopper for call centre and / or central reservations
- Mystery Shopper for hotel website
- Mystery Shopper for Front Desk Department
- Mystery Shopper for food and beverage (room service and restaurants)
- Mystery Shopper for spa
What do we do?
- Call and / or visit
- Report on results
- Proposal of solutions
Guest Experience Projects
There is no longer any doubt that the GEM is one of the best channels of communication with your customers, along with a powerful sales tool within the hotel. Through our implementation projects of Guest Experience department at your hotel you. You will improve your loyalty ratios, your reputation online, and you will increase your sales in up-selling and cross selling, customizing even more your products and services, and increase your average daily rate.